Refund and Returns Policy

At Ethan Electro, we strive to provide the best products and customer experience. If for any reason you are not satisfied with your purchase, we are here to help. Please review our return and refund policy below:

1. Returns

We accept returns for items that are:

  • Damaged upon arrival

  • Incorrectly delivered (wrong product sent)

Eligibility for Returns:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

2. Return Time Frame

To be eligible for a return, you must contact us within 7 days of receiving the product. After this period, unfortunately, we cannot offer a return or exchange.

3. How to Initiate a Return

To initiate a return, please send an email to [email protected] with the following details:

  • Your order number

  • Description of the issue (damaged or incorrect item)

  • Photos of the product (if applicable)

Once we receive your request, our customer support team will assist you in processing the return.

4. Refunds

Refunds will be issued only in cases of incorrect or damaged items. We will process your refund once the returned product is received and inspected.

5. Refund Time Frame

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please note, refunds may take up to 7-10 business days to reflect in your account, depending on your local bank policies.

6. Non-Refundable Items

Certain types of items are exempt from being returned, including:

  • Items that are not defective or incorrectly delivered

  • Any items marked as final sale

7. Shipping Costs

If your return is due to an error on our part (damaged or incorrect item), we will cover the return shipping costs. If you are returning the item for any other reason, you will be responsible for the shipping costs.

8. Contact Us

If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that you are satisfied with your purchase.

Thank you for shopping at Ethan Electro!