At Ethan Electro, we strive to provide a smooth and efficient shopping experience. Below is an outline of our shipping policy, including estimated delivery times and important information regarding our shipping process.
1. Shipping Methods
We currently offer Cash on Delivery (COD) as the only payment method for orders, and we process all deliveries through our trusted courier partners.
2. Processing Time
Once your order is confirmed, we aim to process and ship it within 1-2 business days. Orders placed on weekends or public holidays may experience a slight delay in processing, but we will ensure to ship as soon as possible.
3. Delivery Time
After your order is processed and shipped, the estimated delivery time is as follows:
Local Deliveries: 3-5 business days
National Deliveries: 5-7 business days
Please note that these time frames are estimates and may vary depending on factors such as your location, courier availability, and any unexpected circumstances.
4. Shipping Charges
We currently offer free shipping on all orders within the applicable delivery areas. There are no additional shipping costs for cash on delivery orders.
5. Shipping Address
It is essential that the shipping address you provide during checkout is accurate and complete to ensure timely delivery. Ethan Electro is not responsible for any delays caused by incomplete or incorrect addresses.
6. Order Tracking
Once your order has been shipped, we will provide you with tracking details (if available) so you can monitor the status of your delivery.
7. Delivery Issues
If your order does not arrive within the estimated delivery window, or if there is an issue with the product you received, please contact us at [email protected] as soon as possible. We will investigate and resolve any issues promptly.
8. Undelivered Packages
If a delivery is not completed due to incorrect information or an inability to contact the recipient, we will make reasonable attempts to arrange another delivery or contact you for clarification. If the item is returned to us after multiple unsuccessful delivery attempts, we will notify you, and additional charges may apply for reshipping.
9. Contact Us
If you have any questions or concerns about shipping, or if you’d like to make changes to your order, please reach out to us at [email protected]. Our customer support team is happy to assist you.
Thank you for choosing Ethan Electro. We look forward to serving you